Sounds like a Saga doesn’t it? Well it might be, if for no other reason than one of learning.
My Nokia has finally returned, thrice actually. My original Nokia N900 was always having a problem with battery life, and a bit of problem with the media player application not being able to play video and The problem required a solution.
If you’ve been reading this Blog, the fiasco which resulted with the N900 being returned without being fixed my Nokia directly. But upon contacting Expansys where I purchased it, and they directed me to sent it to them. And I did, 5 weeks ago! I had contacted them after 3 weeks of no news, and they indicated that its was being ‘quality’ checked and would be sent in a few days. Another week elapsed, and I contacted them again, and again they indicated that they would sent it, 4 days later (on a monday) I was surprised to see the delivery of my N900, the same N900, WITH THE SAME PROBLEM! They even sent me back the document I included to explain how to test and identify the problem. A problem so simple, that just turning it on would identify it’s functionality. They never even tried to fix it. They simply expected me to accept it broken! Which I didn’t! Contacting them the very afternoon that it had been returned resulted in another return, on their account, to their facility. With the promise of a ‘Replacement’ Finally! And now it arrived, Yesterday, and the problem (that would appear a boot time) was gone, so I thought great. Done!
But this is Expansys The first indication of trouble, the camera, right after I opened the camera door, it indicated that it could not open the application, as there was NO MEMORY to open it, which I checked, and sure enough the user memory, some 32GB of ram was ‘corrupted’ and unusable. Broken, except to the geek, Me, who while trying to diagnose the issue with the first N900, had become an expert in ‘flashing’ the phone. So I flashed the eMMC with the ‘VANILLA_PR_EMMC’ image. And surprise, the camera worked, along with the sample videos stored there, which further proved that the old error was gone. Happy right! Not! While I was doing this testing/fixing/ I did not have my SIM installed, so having celebrated my Geek victory, I proceeded to complete my move back into my new device.
The N900 didn’t recognize my SIM, any SIM. Not a useful thing for a Phone not to do. But I didn’t throw it across the room, or jump up and down crushing it into dust. I rallied the Geek, and did a System Flash with the latest Maemo Image. And without further adieu, it worked, I had a phone, and it works. Having inserted my micro SD card I restored my backup from the previous N900, and Bingo, it works. I did not restore the applications that I had installed previously, but enough to know that it mostly works. I did not install some of the communications extensions that knew were causing performance issues with the battery. It’s been 7 hours and I’m only down one bar, the battery works!
The bottom line, Expansys is a pain to work with! They took ages to return my ‘repaired’ phone, that wasn’t repaired, nor did they do ANY QUALITY CHECKS to see if it had been repaired. Then after being forced to do the ‘right’ thing, they replaced it with another (non-working) phone that was Obviously NOT NEW. I can only assume that it was another used N900 that someone had returned. To anyone else this replacement was more broken than the one I had sent in, and only by my own hand does it work at all. Not a good place to do business. The experience has taught me never to purchase an item like this via the internet. Better to spend the extra money to have a place to return it to, and this one has cost me plenty in time and shipping costs to resolve.
One last point, both the first N900, the one with the broken DSP, it still worked, with the only real impact being shortened battery life. The replacement, broken also, has been corrected, as far a I can see, via software alone. Making the N900 and very reliable, although quirky device. One I can still recommend. Try doing those things with your iPhone, OOPS, sorry, no can do.